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FEAIA Privacy Policy

We are committed to protecting your personal information. This policy explains what data we collect, why, how we use it, and the rights you hold.

Version: v1.3.0Effective: March 15, 2026

§1 Overview & Scope

This Privacy Policy ("Policy") applies to all products and services provided by FEAIA ("we", "us", "Company"), including:

  • FEAIA desktop application (Windows/macOS)
  • FEAIA marketing website (feaia.cc)
  • FEAIA Partner Dashboard
  • FEAIA API and developer tools

By using any of these services, you acknowledge you have read, understood, and agreed to this Policy. If you disagree, please discontinue use.

This Policy is designed to comply with China's Personal Information Protection Law (PIPL), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA).

§2 Data We Collect

2.1 Information you provide

  • Account registration: email address, username, hashed password
  • Partner profile: legal name, phone number, payment details (partners only)
  • Communications: messages you send us via email or support tickets

2.2 Automatically collected technical data

  • Device identifiers: OS version, device type, screen resolution
  • Usage statistics: feature frequency, session duration (anonymized)
  • Crash reports: error stack traces (no personal data)
  • Network: IP address, approximate location (country/region level)

2.3 Data we do NOT collect

We do not collect, store, or transmit the content of your conversations with AI characters. All dialogue data is processed locally on your device and never uploaded to our servers.

§3 How We Use Data

PurposeData TypeLegal Basis
Provide and maintain servicesAccount info, device dataContract performance
Process partner commissionsPartner profile, payment detailsContract performance
Product improvement & analyticsUsage stats (anonymized)Legitimate interest
Security & fraud preventionDevice IDs, IP addressLegitimate interest
Legal complianceAll categoriesLegal obligation
Marketing communications (opt-out)Email addressConsent

§4 Data Sharing

We do not sell your personal data. We share it only in these limited circumstances:

  • Service providers: Contractually bound vendors for cloud hosting, payment processing, and email delivery — limited to what is necessary for the service.
  • Upline partners: Your direct upline partner may see your activation count and status (no financial details).
  • Legal requirements: In response to valid legal orders from government or judicial bodies.
  • Business transfers: In a merger, acquisition, or asset sale, data may be transferred as a business asset with advance notice.

§5 Retention & Deletion

  • Active accounts: Retained for the life of the account.
  • After account deletion: Personally identifiable data deleted within 30 days; anonymized aggregates may persist.
  • Partner financial records: Retained up to 7 years per tax and accounting regulations.
  • Crash and log data: Auto-purged after 90 days.

You may request account and data deletion at any time from your account settings.

§6 Security

We apply industry-standard security measures to protect your data:

  • Transit encryption: TLS 1.3 on all endpoints
  • At-rest encryption: AES-256 for database and file storage
  • Password hashing: bcrypt (cost factor ≥ 12)
  • Access controls: least-privilege principle, MFA for internal systems
  • Regular security audits and penetration testing
While we take reasonable precautions, no system can guarantee 100% security. In the event of a data breach, we will notify affected users within the legally required timeframe.

§7 International Transfers

FEAIA operates across multiple global data centers. Your data may be transferred to and stored on servers outside your region. We ensure compliant cross-border transfers through:

  • EU users: Standard Contractual Clauses (SCCs) approved by the European Commission
  • Mainland China users: Compliance with PIPL cross-border transfer rules and security assessment requirements
  • All transfers are subject to this Policy and applicable protective agreements

§8 Your Rights

Under applicable law, you have the following rights:

Access

Obtain a copy of the personal data we hold about you

Rectification

Correct inaccurate or incomplete data

Erasure

Request deletion of your personal data ("right to be forgotten")

Data Portability

Export your data in a machine-readable format

Object

Object to processing based on legitimate interests

Restriction

Limit how we process your data in certain circumstances

Withdraw Consent

Revoke previously given consent at any time

Lodge Complaint

File a complaint with a data protection authority

To exercise these rights, email privacy@feaia.cc. We will respond within 30 days.

§9 Children's Privacy

FEAIA services are intended for users aged 16 and above. We do not knowingly collect personal data from children under 16. If we discover such data has been collected, we will delete it promptly. If you believe we may hold data about your child, contact privacy@feaia.cc.

§10 Contact Us

For any questions about this Policy or your data, contact us at:

Data Protection Officer: FEAIA Privacy Team

Email: privacy@feaia.cc

Response time: Acknowledgement within 5 business days, resolution within 30 days

This Policy may be updated periodically. Material changes will be communicated via email or in-app notification. Continued use of the service constitutes acceptance of the updated Policy.