FEAIA Privacy Policy
We are committed to protecting your personal information. This policy explains what data we collect, why, how we use it, and the rights you hold.
§1 Overview & Scope
This Privacy Policy ("Policy") applies to all products and services provided by FEAIA ("we", "us", "Company"), including:
- FEAIA desktop application (Windows/macOS)
- FEAIA marketing website (feaia.cc)
- FEAIA Partner Dashboard
- FEAIA API and developer tools
By using any of these services, you acknowledge you have read, understood, and agreed to this Policy. If you disagree, please discontinue use.
§2 Data We Collect
2.1 Information you provide
- Account registration: email address, username, hashed password
- Partner profile: legal name, phone number, payment details (partners only)
- Communications: messages you send us via email or support tickets
2.2 Automatically collected technical data
- Device identifiers: OS version, device type, screen resolution
- Usage statistics: feature frequency, session duration (anonymized)
- Crash reports: error stack traces (no personal data)
- Network: IP address, approximate location (country/region level)
2.3 Data we do NOT collect
§3 How We Use Data
| Purpose | Data Type | Legal Basis |
|---|---|---|
| Provide and maintain services | Account info, device data | Contract performance |
| Process partner commissions | Partner profile, payment details | Contract performance |
| Product improvement & analytics | Usage stats (anonymized) | Legitimate interest |
| Security & fraud prevention | Device IDs, IP address | Legitimate interest |
| Legal compliance | All categories | Legal obligation |
| Marketing communications (opt-out) | Email address | Consent |
§5 Retention & Deletion
- Active accounts: Retained for the life of the account.
- After account deletion: Personally identifiable data deleted within 30 days; anonymized aggregates may persist.
- Partner financial records: Retained up to 7 years per tax and accounting regulations.
- Crash and log data: Auto-purged after 90 days.
You may request account and data deletion at any time from your account settings.
§6 Security
We apply industry-standard security measures to protect your data:
- Transit encryption: TLS 1.3 on all endpoints
- At-rest encryption: AES-256 for database and file storage
- Password hashing: bcrypt (cost factor ≥ 12)
- Access controls: least-privilege principle, MFA for internal systems
- Regular security audits and penetration testing
§7 International Transfers
FEAIA operates across multiple global data centers. Your data may be transferred to and stored on servers outside your region. We ensure compliant cross-border transfers through:
- EU users: Standard Contractual Clauses (SCCs) approved by the European Commission
- Mainland China users: Compliance with PIPL cross-border transfer rules and security assessment requirements
- All transfers are subject to this Policy and applicable protective agreements
§8 Your Rights
Under applicable law, you have the following rights:
Access
Obtain a copy of the personal data we hold about you
Rectification
Correct inaccurate or incomplete data
Erasure
Request deletion of your personal data ("right to be forgotten")
Data Portability
Export your data in a machine-readable format
Object
Object to processing based on legitimate interests
Restriction
Limit how we process your data in certain circumstances
Withdraw Consent
Revoke previously given consent at any time
Lodge Complaint
File a complaint with a data protection authority
To exercise these rights, email privacy@feaia.cc. We will respond within 30 days.
§9 Children's Privacy
FEAIA services are intended for users aged 16 and above. We do not knowingly collect personal data from children under 16. If we discover such data has been collected, we will delete it promptly. If you believe we may hold data about your child, contact privacy@feaia.cc.
§10 Contact Us
For any questions about this Policy or your data, contact us at:
Data Protection Officer: FEAIA Privacy Team
Email: privacy@feaia.cc
Response time: Acknowledgement within 5 business days, resolution within 30 days
This Policy may be updated periodically. Material changes will be communicated via email or in-app notification. Continued use of the service constitutes acceptance of the updated Policy.
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